Contact Administrator
e-Gov System

Login Page

Question:   My Password isn't working.
Answer:   Step 1: Ask customer for their logon ID and password.Attempt to logon using their password and logon ID before sending to the help desk. 90% of the time, the customer is typing the password incorrectly. If successful send the customer the message below. If not proceed to step two.
Step 2: If you cannot logon with customer's logon and password please Contact Us.
Question:   I’m getting error message – Error on page.
Answer:   Please check your version of Internet Explorer. Our site works best with Internet Explorer 5.5 or higher. If you are using Internet Explorer 5.5 or higher and are still getting the same error message, please Contact Us..
Question:   The document I downloaded will not open
Answer:   Please be advised that in order to open up the PDF file that you downloaded, you will need to install Acrobat PDF reader. You can get this program by going to the Adobe website and downloading it at
Question:   Is there anyway I can get my document faxed or mailed to me?
Answer:   Yes,you can download,fax or e-mail.
Question:   I cannot access the e-Gov site
Answer:   This site is best viewed with Internet Explorer at 800 by 600 resolution.We recommend Microsoft Internet Explorer 5.5 and higher or Netscape 6.0 and higher. If you are using AOL, we recommend that you minimize your browser and open up Internet Explorer to enter the site. If you are still having problems please Contact Us..
Question:   I was told I need Adobe Acrobat Reader to view my documents. What is Adobe Acrobat Reader and how do I acquire this program?
Answer:   Adobe Acrobat Reader is a free program that allows users to view and print documents in a widely supported document format. Adobe Acrobat Reader can be downloaded for free at
Question:   I was told I need a ZIP compression/de-compression program to view my documents. What is a ZIP compression/de-compression program and how do I acquire one of these programs?
Answer:   In order to serve our customers in a fast and efficient manner, our documents are compressed into a .zip format to allow for quicker download times. In order to uncompress these files, you will need a ZIP compression/de-compression program. There are several ZIP compression/de-compression programs available for download at sites such as: Many of these programs are free. Please visit the site listed above or use a search engine to locate a copy of a compression/de-compression program that supports .zip format.
Question:   I am using Internet Explorer and I am trying to preview a document and nothing is displayed. Is something wrong?
Answer:   First make sure you have Adobe Acrobat Reader installed. If you do, there might be a problem with the browser installation. Microsoft has reported a problem and resolution on their website where Internet Explorer cannot open new browser windows from a link:;en-us;Q281679.
Question:   Am I automatically logged out of the system after a period of inactivity?
Answer:   Yes. For security reasons, after 30 minutes of inactivity, your session will expire and you will be returned to the login page.
Question:   I tried to navigate to a page in this website and was sent back to the login page. I was already logged in so why I am being asked to login again?
Answer:   For security reasons, after 30 minutes of inactivity, your session will expire and you will be returned to the login page.
Question:   Will my login account ever be inactivated?
Answer:   Every sixty days your account will be inactivated from the system.An e-mail will be sent to you to reactivate,if no response in fifteen days your account will be locked out.