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My Password isn't working.
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Step 1: Ask customer for their logon ID and password.Attempt to logon using
their password and logon ID before sending to the help desk. 90% of the time,
the customer is typing the password incorrectly. If successful send the
customer the message below. If not proceed to step two.
Step 2: If you cannot logon with customer's logon and password please
Contact Us.
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I’m getting error message – Error on page.
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Please check your version of Internet Explorer. Our site works best with
Internet Explorer 5.5 or higher. If you are using Internet Explorer 5.5 or
higher and are still getting the same error message, please
Contact Us..
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The document I downloaded will not open
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Please be advised that in order to open up the PDF file that you downloaded,
you will need to install Acrobat PDF reader. You can get this program by going
to the Adobe website and downloading it at
www.adobe.com.
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Is there anyway I can get my document faxed or mailed to me?
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Yes,you can download,fax or e-mail.
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I cannot access the e-Gov site
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This site is best viewed with Internet Explorer at 800 by 600 resolution.We
recommend Microsoft Internet Explorer 5.5 and higher or Netscape 6.0 and
higher. If you are using AOL, we recommend that you minimize your browser and
open up Internet Explorer to enter the site. If you are still having problems
please
Contact Us..
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I was told I need Adobe Acrobat Reader to view my documents. What is Adobe
Acrobat Reader and how do I acquire this program?
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Adobe Acrobat Reader is a free program that allows users to view and print
documents in a widely supported document format. Adobe Acrobat Reader can be
downloaded for free at
www.adobe.com.
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I was told I need a ZIP compression/de-compression program to view my
documents. What is a ZIP compression/de-compression program and how do I
acquire one of these programs?
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In order to serve our customers in a fast and efficient manner, our documents
are compressed into a .zip format to allow for quicker download times. In order
to uncompress these files, you will need a ZIP compression/de-compression
program. There are several ZIP compression/de-compression programs available
for download at sites such as:
http://download.cnet.com. Many of these programs are free. Please visit
the site listed above or use a search engine to locate a copy of a
compression/de-compression program that supports .zip format.
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| Question: |
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I am using Internet Explorer and I am trying to preview a document and nothing
is displayed. Is something wrong?
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First make sure you have Adobe Acrobat Reader installed. If you do, there might
be a problem with the browser installation. Microsoft has reported a problem
and resolution on their website where Internet Explorer cannot open new browser
windows from a link:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679.
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Am I automatically logged out of the system after a period of inactivity?
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Yes. For security reasons, after 30 minutes of inactivity, your session will
expire and you will be returned to the login page.
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| Question: |
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I tried to navigate to a page in this website and was sent back to the login
page. I was already logged in so why I am being asked to login again?
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For security reasons, after 30 minutes of inactivity, your session will expire
and you will be returned to the login page.
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Will my login account ever be inactivated?
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Every sixty days your account will be inactivated from the system.An e-mail will be sent to you to reactivate,if no response
in fifteen days your account will be locked out.
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